Privacy policy

Personal Information

Avenue Eyewear collects data transferred to its Customer Service via its Website or other means. When creating a customer account or placing an order, the following information is collected: full name, title, billing, shipping and email addresses, phone number, credit card information and its expiry date. This information will be used to process your order and offer you the best customer experience possible.
The information collected may also be used for certain services and functionalities related to the Avenue Eyewear Website (comments, online discussion forums, Customer Service requests…).
Information may also be used to address commercial information such as promotions, sales, news, special offers, new Website functions and contests. You may unsubscribe from receiving our promotional offers at any time.

Unless otherwise explicitly mentioned in our “Confidentiality Agreement”, your personal information shall neither be used, sold, exchanged or offered to unauthorized third parties or Avenue Eyewear subsidiaries. Usage of your personal information will only be permitted if/when your consent is received.

Anonymous Information

During your visit to, information not directly related to your customer account are automatically collected, however, it cannot be used to identify you (“Anonymous Information”). Said data is collected for behavioural and statistical analysis as well as to track Website usage in order to continuously improve and enhance your user experience.
This anonymous information may be shared with our technical partners by any means and for any reason deemed appropriate.

Use of Internet Cookies and Spyware

Usage of Spyware or other such software is not permitted via the Avenue Eyewear Website, information is never directly collected from your computer.

As is with most e-commerce Websites, the usage of cookies is also part of the functionalities of the Avenue Eyewear Website. Cookies are small files which are stored on a user’s computer by their internet browser, subject to approval unless instructed otherwise. Cookies enable the identification of existing customers when they return to the Avenue Eyewear Website. These cookies also help store products placed in the basket when the user leaves the Website without having to save their order, therefore optimizing the purchasing experience when they visit next. Avenue Eyewear recommends authorizing to store cookies in order to offer you the best user experience possible. Certain features of our Website may not function properly if the usage of cookies is not authorized.
Certain cookies may be used by other Websites to promote Avenue Eyewear. These cookies are beyond our control and under no circumstance covered by our Confidentiality Agreement.


The email addresses of users subscribed to our newsletter are registered in our database. This information shall never be shared beyond Avenue Eyewear and its partner network. You may select to no longer receive our newsletter, at any time, using the unsubscribe link at the bottom of every newsletter.

Google Analytics

Avenue Eyewear uses services offered by Google Analytics to track and analyze site visitors and users. Google Analytics uses Cookies to collect anonymous information to track user’s browsing activity. Data collected by Cookies is transmitted to Google to be analyzed by Google Analytics.
Avenue Eyewear recommends that you authorize Cookies on the Website so that we may offer you the best user experience possible. Some of the Website’s features may not function properly if the use of Cookies are not authorized.

Protection of Personal Information

Avenue Eyewear uses the highest security measures when transferring user data to our servers in order to ensure this is performed securely. The information is archived in a protected environment that is not publicly accessible. Credit card and information related to your order is encrypted upon transaction and never appear clearly. Only authorized members of our team are allowed to access this personal data.
The SSL (Secure Sockets Layer) software is used to protect user information during data transfer. Most browsers display an icon to demonstrate a secure Website. A valid email and password are required to place an order on A new password can be administered at any time should you suspect misuse of your client account.
Although Avenue Eyewear takes every measure possible to ensure personal information is transferred securely, it can never be fully guaranteed.

Public Areas of the Website

The Privacy Policy does not apply to comments left in the public areas of the Website.

Information Removal and Amendment

The user has the right to modify, consult or delete their personal information. This may be performed by the user directly within “My Account” or by contacting Avenue Eyewear’s customer service.


Avenue Eyewear cannot be held responsible for the hyperlinks on this site which direct users to external Websites or the content of these Websites. Furthermore, Avenue Eyewear shall in no way be held responsible for direct or indirect use that may result from gaining access to and usage of said sites.
The current Privacy Policy does not apply to these Websites.

Force majeure

Some personal information may be used or revealed if required by law or good faith. Particularly in the following circumstances:

  • Compliance with any legal or regulatory obligation or ongoing legal proceedings
  • Protection and defence of user or Website rights and goods
  • Emergency situation in which the personal protection of Avenue Eyewear, its affiliates, agents or users is affected

Intellectual Property

References made and contained on this site are the intellectual property of Avenue Eyewear. Reproduction in whole or in part of this site on any other medium is prohibited without the express permission of OSI.
User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper is for personal use only. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.

Online Terms and Conditions

Terms of Use

Avenue Eyewear owns and operates a Website at Avenue Eyewear owns the Avenue Eyewear® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the "user" or "users"). Please refrain from using this Website unless you agree to comply with the conditions.

Placing an Order

Product orders are solely carried out through the Website.
At the time of ordering, customer confirms holding a valid medical prescription (no more than two years old as of the date that the order payment is validated, unless otherwise specified on the prescription) issued by a certified optometrist, or confirms that he/she will provide Avenue Eyewear with a valid prescription as soon as possible.

  • 1. Make your selection amongst products and options within the Avenue Eyewear Website
  • 2. Add them to your online cart
  • 3. When purchasing prescription eyewear, ensure lens and coating choices are selected
  • 4. Provide personal information required to create your account
  • 5. Select prescription submission method
  • 6. Select pupillary distance submission method
  • 7. Verify all elements and information provided
  • 8. Acknowledge having read and accepted all terms and conditions prior to making payment
  • 9. Proceed to order payment in its entirety

Order Payment Validation

The order will only be processed once the total amount due is paid by customer. Payment confirmation implies the client’s implicit acceptance, without reservation, of the general terms and conditions of use.
Avenue Eyewear will send client an order confirmation within 48 hours of receiving and validating payment. Information given by customer to Avenue Eyewear from the time the order is placed to order confirmation will be used as proof of transaction.

Only orders for shipment to Quebec and British Columbia will be accepted.

Transmittal of a Valid Prescription

Client acknowledges holding a valid medical prescription, in their name, which is no more than 2 years old (unless otherwise specified on the prescription) for the purchase of glasses with corrective lenses on the Avenue Eyewear site.
Client ensures accuracy of the data provided to Avenue Eyewear at the time of placing their order. Avenue Eyewear disclaims all liability of any kind whatsoever arising in the event of an invalid or falsified prescription and/or should there be errors in the information received.


Prices offered on are indicated in Canadian dollars ($CAD) before taxes. Avenue Eyewear reserves the right to modify the retail price of products offered on the Website at any time without prior notice. It is understood, however, that the price of the product sold by shall be current on the date on which the order payment is validated.
Prices appearing on do not include shipping costs.

Product Colour

The colours of the products appearing on have been reproduced as accurately as possible. However, due to the many variations in devices used, Avenue Eyewear cannot guarantee that the colour perceived by the customer accurately portray the actual colour of the product.

Sales Taxes

When applicable, provincial and federal taxes will be added at the time of payment. Sales taxes are calculated in accordance with federal and provincial laws and rates in effect at the time of your order. Shipping fees are taxable when required by law.

Methods of Payment

Orders to be delivered to the customer’s address, or the address specified at the time the order is placed, is payable immediately by Visa, Mastercard or American Express.
Payment by cheque, cash, credit voucher and/or international credit card are not accepted.
The credit card used by the customer to settle the order placed will be debited once the order is confirmed by Avenue Eyewear. The invoice will then be emailed to the customer.


- In order to verify the authenticity of the transaction and its payment, billing address (name, address and postal code) used at the time the order was placed must match that of the credit card holder.
- In order to complete your order, a valid phone number and email address must be provided in the event that additional information is required.

Product Availability

Should items ordered no longer be available, customer will notified by email and issued a complete refund within 10 days.

Privacy Policy

Please refer to Avenue Eyewear’s “Privacy Policy”.


At Avenue Eyewear your satisfaction and the quality of our products are our priority. This is why all products sold on are covered under legal warranty against a lack of conformity and by a 12 month warranty.

Upon delivery, customer agrees to verify product conformity. Any shipping errors or defects must be officially filed by the customer within 30 days from delivery date. Following thorough inspection by Avenue Eyewear the product will either be refunded or echanged for an identical product within 14 days.

Customer has up to 12 months to contact Avenue Eyewear in the event of a manufacturing defect. Once the defect is confirmed, a product exchange or refund will be issued within 14 days. Defects due to poor maintenance or misuse will not be subject to reimbursment.

Avenue Eyewear garantees that all products sold on its Website are in accordance with existing Canadian regulations.

Shipping & returns

Please refer to Avenue Eyewear’s “Shipping & returns” section.

Viruses and System Failures

Avenue Eyewear makes no representation that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating of destructive properties. It is the user’s responsibility to take protective measures.

Avenue Eyewear disclaims all liability in the event of interruption and/or non-availability of service.

Avenue Eyewear shall in no event be held liable for data transmission errors of any sort whatsoever, such as the loss or damage to data, or changes of any type whatsoever including, but not restricted to, direct or indirect damage resulting from the use of the services provided on this Website.


This Agreement shall be governed by and construed in accordance with the laws of the province of British Columbia. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Avenue Eyewear's head office at 701 West Georgia Street, Suite 1500, Vancouver BC V7Y 1C6.

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